Payment And Refund Policy
Last updated: September 29, 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by zyvoxent. It governs payments and refunds related to journalism services, including access to professional reporting, commissioned articles, subscription-based content packages, and related journalist consultations provided to clients in Canada. The policy covers both one-time purchases and recurring services but excludes any free content or non-commercial interactions.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are listed in Canadian dollars (CAD) unless otherwise specified. Applicable federal and provincial taxes, such as GST, HST, or PST, are added at checkout based on the customer's location in Canada. Additional charges may include processing fees for certain payment methods or currency conversion if paying from outside Canada. zyvoxent reserves the right to adjust prices with notice, but existing contracts remain at the agreed rate.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit cards, debit cards, and electronic bank transfers through secure processors compliant with Canadian standards. Payments are authorised at the time of order placement. All transactions use encryption and PCI-DSS compliant gateways to protect card details. zyvoxent does not store full payment information on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon submission of an order or subscription request, you will receive an email confirmation. A binding contract forms only after zyvoxent accepts the order and issues this confirmation. For custom journalism assignments, acceptance occurs upon written agreement on scope and payment terms.
Cancellation Rights and Applicable Cancellation Periods
Under Canadian consumer protection laws, you may cancel certain services within 10 to 30 days depending on your province, provided the service has not commenced. Subscriptions can be cancelled before the next billing cycle with no penalty. Digital journalism content is generally non-cancellable once delivered.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused services if cancelled within the eligible period and no substantial work has begun. Exclusions include completed articles, accessed digital content, and promotional offers. Non-refundable items encompass any custom journalism work already submitted or hours billed for consultations.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or call +52 55 1007 9793 with your order number, reason for the request, and supporting details. Provide proof of purchase and any relevant communications. Requests must be submitted in writing via the contact form on the Contacts page or by email.
Inspection, Approval, Rejection, and Notification of the Refund Decision
zyvoxent will review requests within 10 business days. You will be notified by email of approval or rejection with an explanation. Approved refunds proceed to processing; rejected ones include options for appeal or alternative resolution.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes 5 to 15 business days, with funds appearing on your statement within 30 days depending on the provider. Bank transfers may take longer.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital journalism content and subscriptions are non-refundable after access is granted. Ongoing services allow pro-rated refunds for unused periods upon cancellation. Promotional offers follow the same rules but may have shorter cancellation windows specified at purchase.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will be retried once; persistent failures lead to order cancellation. Duplicate charges are investigated and refunded automatically. Chargebacks are handled per card network rules, and suspected fraud results in immediate account review and potential reporting to authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not limit your rights under the Competition Act, provincial consumer protection statutes, or other Canadian laws. You retain rights to seek remedies through the Better Business Bureau or small claims court if disputes arise.
Contact Route, Policy Changes, and Last-Updated Date
For questions, use the contact form on the Contacts page, email [email protected], phone +52 55 1007 9793, or write to Piso 19 IZABC, Torre Anseli, Portal San Ángel, Álvaro Obregón, Ciudad de México, CDMX, México. zyvoxent may update this policy; changes apply prospectively with notice. This version is effective as of September 29, 2026.